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True Steel Security
A division of Northern Communication Services
Inc. Sudbury · North Bay · Timmins
December 2001, ISSUE 14 What Does my Monthly Monitoring Fee Pay For? On occasion, we have situations that make it clear to us that not everyone knows exactly what their monitoring rate covers. The monthly fee that we collect for monitoring goes towards many costs incorporated in providing you the best possible protection. Listed below are a few of these costs: · Wages for a 24 hour dispatch centre with multiple staff and resources; · Hydro costs for a 24 hour operation with uninterruptible power supply and generator backup; · Licensing and ULC (Underwriter’s Laboratories of Canada) listing costs; · Telephone line expenses for multiple lines and circuits; · Maintenance of computers, printers and specialized receiving equipment; · 24 hour on site support expenses for monitoring station; · Initial and ongoing training; · Insurance and lease costs; · Regular updating of the information in your account. Even with all these costs, and many more, we are still able to keep our monthly monitoring rates as affordable as possible. Most systems are essentially trouble free after installation and will operate for many years with minimal repair or service required. Therefore, we do not include service of the system with the monitoring fee. We offer a three year warranty on parts and one year on labour. We strongly recommend that you have your system inspected once a year to ensure optimal performance. For those who wish to have service included for a monthly rate, we offer maintenance agreements that cover parts and labour. Please call us if you would like more information.
Considering a DSL Modem? DSL is a high-speed modem provided by the telephone company to clients who require high-speed internet connections. This is a great product but it may interfere with your alarm system. Both DSL and your alarm system use your phone line for communication and adding DSL may interfere with the proper transfer of information from your system to the alarm monitoring station. Please call us before you order DSL so that we can ensure that your system will continue to function properly once the modem is installed. If you already have DSL, please call us to test your system. True Steel SecuritySudbury (705)
674-0116
Carbon monoxide detectors should be replaced every 7 years.
I’ve Tripped My Alarm… Now what do I do?
1. Turn off the alarm by entering your correct user code. 2. Call the monitoring station right away to cancel any dispatch (you will be unable to use the phone with the siren sounding) and inform them that it was a false alarm (the phone number should be stuck to or near your phone). 3. Properly identify yourself to the operator with your correct name and pass code. 4. To prevent further false alarms, please investigate why the system activated accidentally. Ø If you require further assistance, please contact your representative or the service department. Ø We will be more than happy to provide additional training on the use of your system for your family or business. Ø All keyholders on your list should be trained to use your system (arming and disarming at least) so that they know what to do when they are asked to fulfill their duties as keyholders.
Quote of the Month Praise loudly, blame softly. Author Unknown
True Steel Selected as Finalists for International Award True Steel Security is both proud and honoured to have been selected as finalists for the Interlogix Security & Life Safety Group’s 6th Annual, 2001 Wireless Awards. The three award categories are: Best Wireless Residential Installation, Best Wireless Commercial Installation and Most Innovative Use of Wireless Technology. True Steel Security is one of three finalists for the Best Wireless Residential Installation. The other two finalists are companies located in San Juan, Puerto Rico and Westminster, Maryland. Whether we win or not, it feels great to be recognized on an international level for the quality of our work. All entries are judged on how well they demonstrate Interlogix Wireless’ ability to provide reliable security in spite of challenging factors and flexibility in pure wireless or hybrid (hardwire & wireless) systems. Other factors considered in the judging are the value to the end-user in a quick, clean, and professional installation as well as the effectiveness of the system in saving lives and property and in deterring intruders. The system installation for which we have been selected as finalists protects the home and its residents from intrusion, carbon monoxide, fire, temperature and flooding. The system also has some added bonuses such as light and garage door control. The expansive new home was already finished when we got the contract and the system’s wireless capabilities spared our client, and us, the added costs that would have arisen had we attempted to hardwire the system. Our congratulations go to our sales and technical staff for doing a superb job. It feels good to know that the company that secures your business, home and family is right up there with the best in the world!
Most Fire Deaths Happen in the Home Get Out Safely! We know that the lives of you and your family are the most important things in the world to you. These tips may help you save yourself and them in case of a house fire. Raise the Alarm. When you detect fire or smoke shout to warn the other occupants. Children and older people will need help. Don’t waste time getting dressed or trying to gather personal possessions, even in winter. Your neighbours can provide you with the means to stay warm. Never waste time trying to extinguish anything other than a very small fire. A Hot Door is a warning. Never open a door without first checking it for heat. If it is warm, leave it closed and go out a window. If this is impossible, wait by a window or on a balcony for rescue. Place bedding or towels at door cracks to keep smoke out. Heat and Deadly Gases are the main killers. Even a small fire is dangerous. The open interior stairs in the single family home may become a chimney allowing heat and smoke to rise to the highest floor level. If you can’t leave an upper room by a window, close the door and wait by the window for rescue. Tell the Fire Fighters if anyone remains in the building. Leave rescue operations to them, unless you can safely raise a ladder or help anyone down from a window or roof before help arrives. Never Go Back into a burning building for any reason whatsoever. Many lives are lost through the deadly effects of fumes, even from small fires. Never risk a life in an attempt to save personal possessions. Remember: An hour of pre-planning may save years of life. Make regular fire drills a family affair. A smoke alarm on each level of your house will provide early warning of fire. The cleanest air is between 18 and 24 inches from the floor. A closed door provides some protection against fire or fumes. Keep basement or utility room doors closed at all times, and close all doors at bedtime. Keep the fire department number near your phone and memorize it. If you phone in an alarm, give your address first, in case your call is interrupted. Check your home for fire hazards and eliminate them as you find them. Consult us about adding fire and smoke detectors to your alarm system for added security. Your fire department will be glad to advise you on any questions of fire safety for your home.
Numbers to Know Monitoring Station Tom Bennett
(705) 674-7308 Gayle Pasanen
(705) 674-4342 Mike Shantz
(705) 674-6453 John Whitehead
(705) 674-6454
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