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True Steel Security
A division of Northern Communication Services
Inc. Sudbury · North Bay · Timmins
JANUARY 1996, ISSUE 4
OUT OF SIGHT, BUT OUT OF MIND? By the time I arrived, Bob had already made arrangements to change the locks and asked me to re-program the user access codes. I suggested that he leave the locks as they were, give every employee their own keypad access code, and leave the old 0852 code in the system to arm and disarm. The disarming signal to the station for code 0852 was programmed as a burglar alarm, with no premise verification and special instructions for the police to detain anyone found on the premises until a keyholder arrived. In the wee hours of the following Sunday morning, the station received the signal indicating that the system had been disarmed by the old 0852 code. Everything worked as anticipated and a former employee was caught by the police, held until a keyholder arrived, and promptly arrested. The next day, Bob and the police conducted a search of the former employee’s home and recovered several thousand dollars worth of computer equipment. Bob was delighted, of course, to be able to get his property back. In addition, he learned a lesson that we all should heed. Always give each user their own system access code, and be sure to delete that code when an employee is let go or quits. Security Pulse / MARCH 1995
TWO-WAY AUDIO HAS IT’S MOMENTS At around 9.00 am,, several intruders entered our subscriber’s home by breaking through a first floor window. They surprised the husband and demanded his valuables. Upstairs, the wife heard the sounds of a struggle from the floor below and pressed her panic button. Within seconds, the stern voice of our station operator blared into the house, warning the thieves that the police were on the way. Totally surprised and thinking they were being watched, the bad guys fled empty-handed.
RAYSIDE BALFOUR March 8, 1995 Dear Gayle: Just a brief note to say “Thank you” to you and your staff. Your staff have been very helpful on a number of our responses and it is greatly appreciated. As I am sure you are aware, good communication with the dispatch centre is a very critical component of our fire department response system and without your staff’s efficiency, many situations could become very difficult or even life-threatening. So, once again “Thank you” to you and your staff for a lob well done and for being part of our department. Yours in Fire Safety
Norm Buchy
DO YOU KNOW YOUR PASSCODE? One of our clients moved out of his home and sold it to his son. He had prepaid the monitoring for a full year so he told him all was fine with the alarm and to enjoy its benefits. Until a signal came in to our station! We called to verify, only to be told by a voice that they now owned the home and did not have a passcode. We obviously dispatched. Neither the police nor the homeowners were pleased. One of our clients had a low temperature sensor and it sent a code in to our station at 2:00 am. We called the premise and got no answer. We called a keyholder who told us they were no longer speaking to each other and never to call them as a keyholder again. The second keyholder we called had switched their number to an unlisted one. We could not contact anyone to go over and have the furnace repaired to avoid freezing pipes! We had a company change their name and sign without letting us know. When we dispatched the police, they reported back to us that they could not find the business we were sending them to. Anytime there is any change with regards to your home, business, keyholders, or any other monitoring details you must make the monitoring station aware of this immediately. It is the only way we can take care of you and your premise. If at all possible, contact the station with these changes during non-peak hours which are from 10:00 a.m. to 3:00 p.m. or after 9:30 p.m. True Steel SecuritySudbury (705)
674-0116
We work very hard to reduce dispatching the police or fire officials to false alarms. One of the simplest areas to gain improvement is in the area of passcodes. When we receive a signal, we call the premise to verify the alarm. If nobody answers, we dispatch. If somebody answers and gives us the proper passcode and instructs us not to dispatch, then we have saved the police department and the taxpayers some time and money. If however, you or of your family members (or employees in a commercial application) answers and does not have a valid passcode, we dispatch the authorities. This is very frustrating for you as the client, for the police, and for us as a monitoring station who is attempting to please both the client and the police. Make certain everyone who has access to your building has a valid passcode and that they know it and use it.
CASH FOR CARING You care deeply for your family and have invested in an alarm system to protect them. There are many people out there who care just as deeply about their families, but who are not aware of what a fire and burglar alarm system can do for them by giving them an opportunity to make a decision of their own about an alarm system. Give us the names of others who should know what you know about alarm systems, and we will give you free monitoring! Or have them contact us directly, but make certain they tell us that it was you who sent them. We have some clients who have not paid out cash for monitoring for years! Call and ask one of our sales representatives about our “cash for caring” program.
Numbers to Know Monitoring Station Tom Bennett
(705) 674-7308 Gayle Pasanen
(705) 674-4342 Mike Shantz
(705) 674-6453 John
Whitehead (705) 674-6454
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