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True Steel Security
A division of Northern Communication Services
Inc. Sudbury · North Bay · Timmins
September 1995, Issue 3
KNOWING We have already talked about how critical it is to be able to distinguish between a burglar siren and a fire siren. Let’s assume you and every member of your family are already at that level. Now it is the middle of the night and your fire alarm starts screaming. What do you do? When you hear the fire alarm, the goal is to leave the house in a calm, methodical manner, as quickly as possible. Don’t sit up in your bed. The air in the upper part of the room may be super heated. Roll off your bed and onto the floor. Adults should crawl on their hands and knees so that the head remains at about eighteen inches off the ground. Small children should waddle on their feet crouched down with their hands touching the ground. We like to teach it to children by calling it the “duck walk.” This keeps their head at about the eighteen inch range also. The reason you do not want to be standing up is twofold. Firstly, smoke is thickest up high. Secondly, the air may be superheated at higher levels. One breath may be enough to burn your air passages and lungs. Why do you want to be eighteen inches off the ground? Toxic gases from synthetic materials such as carpets, sofas and drapes is heavier than air. It falls down to the floor level and may be clear to the sight. A few breaths of this may cause you to pass out and ultimately be consumed by the spreading fire. Touch all doors before opening them. If they are extremely hot, that means the fire is strong on the other side and the door should not be opened. Find an alternative route out. Everyone should meet outside the house at a predetermined spot, such as the neighbours lamp post. This allows parents to take stock of who is out of the house and who is inside. Talking about all of these tips often, and rehearsing fire drills regularly allows everyone to function automatically should a real fire occur. Have fun with it. Children will enjoy doing the duck walk. Everyone should know the most direct route out of the home from where they sleep. Having a sufficient number of smoke detectors in your home, hooked up to your alarm system and monitored, means that the fire department will be dispatched as soon as your alarm sounds. If everyone does what they are supposed to do, chances of being trapped in your home are slight. If this should ever occur, the quick response that a monitored smoke detector offers means the fire department will be there quicker. Saving lives is sometimes a matter of minutes. If you and your family have never planned and rehearsed, now is the perfect time to begin. If you need further information, please do not hesitate to contact us.
Should You Have If you have natural gas appliances in your home, or are concerned about other sources of toxic gas you should consider adding gas detectors to your existing system. They are available for hard wire and wireless systems. For more information contact us right away.
AMS GROUP June 8, 1995 Dear Mr. Whitehead I am proud to be a business owner and resident here in the Sudbury area. Although I harbour no animosities towards southern Ontario or any other Canadian markets, I have always strived to contribute to the local economy when I have the option. This only makes good sense for me, my family, our business and the other families and businesses in the North. True Steel has taken care of our security needs for several years now. We are very happy with the level of service and professionalism. Recently we had a visit from another local alarm dealer who attempted to have us switch our monitoring services over to them. We discovered that this meant we would be monitored in Samia, Toronto, or Montreal. Aside from feeling a little bit leery about being so far away, I felt very strongly about making certain we support our local business. I understand that some local dealers load their monitoring into your station, while others send it out of the North. I think you should make more people aware of this difference! I believe that given the choice, business people would support the local economy whenever possible and contribute to the prosperity of northern Ontario. Sincerely,
Douglas
D. Nadorozny
FALSE ALARM REDUCTION False alarms result in tremendous financial cost to society, and threaten the safety of police officers. Too many false alarms and police may tend to relax too much and “let their guard down”, resulting in a potentially life threatening situation. True Steel Security and their clients have a low false alarm rate. Let’s work hard at keeping it that way. A couple of weeks ago my wife was leaving the house and arming the system as per usual. We have a thirty second exit time. Immediately after closing the outside door, she realized that she had left her lunch sitting just inside the door. Five to ten seconds has passed at most since she had armed the system. Based on a thirty second exit delay, she felt that there was plenty of time to reopen the door, grab her lunch, and close it before the original thirty second was up. She did so and was in her car and out of the driveway only seconds before the alarm went off! When the monitoring station called the premise to verify the alarm, nobody was home and police were dispatched. False alarm! What happened? Well it really is quite simple, but it is a mistake that could happen to anyone if we misunderstand how the entry and exit delay works. When you arm your system, you have thirty seconds to open the door and leave. Once the door has been opened and closed, the alarm system registers that you have left and the delay is immediately over. As soon as you reopen the door, the alarm systems registers that you are home again and now gives you thirty seconds to disarm the system. When my wife reopened the door to grab her lunch the system registered that someone was home and started the thirty second entry delay period for disarming. But during that thirty seconds, my wife grabbed her lunch and got into her car and drove down the street. By the time the siren sounded, she was gone and knew nothing about it. If you are unclear about any of the features of your alarm, read your users manual. If that is not sufficient, give us a call and we’ll will be happy to answer your questions.
Got Call Waiting? Read On! When a signal comes into the station, the first thing we do is call the premise to verify the alarm. Often times the owner answers, gives us their code and we prevent a false dispatch. Sometimes when we call, the alarm has not released the telephone line yet and we get a busy signal. We simply call back a few seconds later and get through. If there is no answer we dispatch police. If you have call waiting and we call before the alarm has released the telephone line, we get switched over to the second line and hear a normal ringing signal. When there is no answer, we assume nobody is home and dispatch, (even though you could be at home) If you have call waiting you need to do two things. Call the monitoring station right away so they can make a note in your file regarding this. That way we can make certain we call twice before dispatching. Secondly, should you cause a false alarm, please take the responsibility to call the monitoring station right away with your proper password to make us aware that it is false. If you do not have a telephone sticker with our monitoring station number on it, please call us and we will get one out to you right away.
True Steel SecuritySudbury (705)
674-0116
Want To Know Who Is In Your alarm system can do so much more than simply report burglaries and fires. It is possible for you to have monthly or even weekly reports on all opens and closes. This means that every time somebody arms or disarms your system, their passcode and the time are logged in our computers. When you get your report you can see which employees are in and out of the facility during non-business hours. This is of great value to owners who do not necessarily open or close their business. If it is supposed to be open at 8 a.m. and the signal at the station shows that it consistently opens at 8:15 or later, you know you have a problem. You can also get supervised closes. This means that we can monitor to make certain that your system is actually turned on by a certain time. It would be unfortunate to be proactive enough to install a security system, but forget to turn it on some evenings and gamble with a break in.
Numbers to Know Monitoring Station Tom Bennett
(705) 674-7308 Gayle Pasanen
(705) 674-4342 Mike
Shantz (705) 674-6453 John Whitehead
(705) 674-6454
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