Here is what our customers are saying:

 I would like to thank you for "looking after our house" for the years that we subscribed to your security service. Excellent service ... always friendly voices at your end.

-Roger P


 He was wonderful. All sorted now as long as I can remember everything‚Ķ..he really knows his stuff.

-Jennifer K., Nortrax Canada


 The customer service you provided was the best I have experienced in the recent past.  As I have told you before, the measure of a company is the customer service they provide when things go wrong and you have certainly passed the test.  Your example has been shared with my friends and relatives.

- Lorrie G.


 Steve was very good.  Always had a smile, patient and level headed when they ran into a difficult wiring situation.  -Mr. McLeod, North Bay


 

This is just a courtesy e mail to let you know how please we are with Steve, very professional. Reg is still in awe: the corners and spaces Steve got into makes it look like the house was built around the security system.

We are very pleased with his workmanship and knowledge of the whole system.
- R & L Plante


 

The guys did an amazing job, and the system works perfectly. Everything that you said would happen did -- exactly as planned. 
I recommend you or the guys to anyone.


Thank you again very much!!!
- Marcus T, Sudbury


I have nothing but good things to say about your technician who installed our Card Access.  She was very detailed and meticulous with her work and also very polite and courteous on the job site. I enjoyed dealing with you very much - Mike R, Sudbury

 


 Just a note of thanks to your team for a successful upgrade of our Kantech card system at the Municipality of West Nipissing town hall on Wed Nov 2.  Dave Sartori was very professional and courteous in his onsite work with us and it was a pleasure working with him yesterday.  We ran into a few snags regarding network communications and building cabling but Dave was able to resolve these issues quickly through his experience and Kantech support.  The system is working flawlessly and there was little to no disruption to our operations yesterday.  Thanks again for your support!
-Kevin Yarosh, Corporation of the Municipality of West Nipissing
 


  "I was very impressed with the excellent level of service I received from your team at True Steel.
 
Firstly, Rick made time on his shedule to meet with us ASAP for we had a break in close to our home and I was very nervous. He sold us a system which a believe meets all our needs.  He made us feel like we were in excellent hands and I trust that we are.
 
The installation was done by Steve Szydlik and Emmet and I have nothing but very goods things to say.  Steve is very professional, knowledgeable and accomodating. He spent time explaining the system to me and was very patient in answering all my questions.
 
If the system is anything like the staff I dealt with at True Steel, I believe that we will be well taken care of.
 
Many thanks for providing your customers with an amazing staff!" -Kim A, North Bay


"I recently purchased an alarm system from your company and felt I should tell you about the experience.  My sales representative was Glen Anderson.  He did a fine job in designing the system to meet my needs and was very professional.  It was a pleasure to deal with him.

Steve Szydlik performed the installation and did an exceptional job.  He was patient and a pleasure to deal with.  His workmanship was unbelievable.  Once the system was installed, Steve did not give me the impression that he was in a rush to get out the door to his next job.  He genuinely wanted to ensure that all of my questions were answered.  In order to ensure that I understood how the system worked he explained everything twice.  Steve is a phenomenal young man.  If he were in my line of work (mechanical engineering), I would hire him in a New York minute.  Having him in my house and speaking with him was a pleasure.

My alarm system purchase from True Steel Security has been great from start to finish.  I would recommend your company/Steve to anyone." - Gary Robins


"Everything went well today, the technicians were very helpful and explained things very well. The signs are up, front and back, and I really like the new keypad, I can read it so well, the light is great too, inside and out. The alarm actually sounds louder with my hearing aid on, the technician said it was because the system is more powerful, so that is a plus. I will be using it tomorrow off and on in the next week to make sure everything is working well.  Please compliment your technicians for me, they were very good and very patient and courteous, a pleasure to do business with. I feel much safer now and will not be afraid of being here alone. Thank you again."


"On November 23 2006 Dave Sartori, a Security System Installer, for True Steel of North bay, arrived at our residence to install a Concord 4 System. We wish to comment on the work performed at our residence and the attitude of Dave Sartori.

  • Very positive individual, polite with an information transfer that was easily understood.
  • Components were professionally installed.  Even, level and all electrical wiring was well tie wrapped and supported.
  • A request for extra cable at key points in the basement was completed as requested and tied back in a quality manner with tie wraps.
  • Clean up in all areas affective by the installation was excellent.
  • I had occasion to view the van's storage area.  As anticipated, the area was neat, well organized, with materials, tools and ladders segregated and easily accessible.  To me this only added to the overall work quality and pride of ownership that Dave provided to us.

Please forward this correspondence to the Technical Supervisor and please ensure that Dave receives a copy. Thank you for a fine installation."  - Jim Laughren


"We recently received a call from a client who had us install our CareGuard medic alert system in her mother's home. The elderly lady wasn't happy about having the system installed at first but quickly learned to appreciate the importance of it. She has a condition that causes the skin to break down and as a result her blood vessels are close to the surface of the skin. One day upon immersing her feet in water in order to soak them, several veins in both legs punctured through the skin and burst. She pressed the help button and we dispatched the ambulance who got there before the daughter who lives nearby. The daughter said that she just had to call to let us know that CareGuard and the quick response by our dispatch centre saved her mother's life and that she wanted to thank everyone involved. That's another life saved through the fine work of ambulance attendants, True Steel Security employees and the G.E. CareGuard"

"We would like you to know what a great job David Sartori did when he installed our security system.  He was efficient, gave clear and concise explanations so we were easily able to understand, but best of all his installation was beautifully done. No wiring is showing and there was absolutely no mess.  I would recommend him to anyone who wishes to have a security system installed. Thank you to all of you for your good service but a special thank you to David."  - Diane Marleau


"My husband and I ( Gary and Suzanne Wishak ) recently had a security system installed by your company.  We felt compelled to share with you that your installers did an incredible job.  In fact your entire team, consisting of Daniel, Bill and Dave were very impressive.  You should be very proud of the high caliber of proficiency that your staff displayed.  We were very pleased that we were kept informed during the entire process.  We were always notified as to when things would be done and if they said they were coming at a certain time, they would be there. (Very rare  these days ).  I was surprised at how clean the house was left after having worked in it all day.every bit of dirt and dust had been cleaned up.  
 
Bill was most patient with us when explaining how to operate the system.  I am sure we asked him every question imaginable and probably twice  but he took the time to thoroughly explain every aspect of the system.  Bill never rushed us, was extremely pleasant and always made sure that we understood everything. By the time he was finished we both felt very comfortable with the system.  So please extend our thanks to your team once again . We would highly recommend your company to everyone.  As a school principal I dealt with True Steel and was never disappointed and I see that the trend will continue. If you have any further questions please do not hesitate to contact us at 705-497-0258." - Gratefully, Suzanne and Gary Wishak

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