Here is what our customers are saying:
I would like to thank you for "looking after our house" for the years that we subscribed to your security service. Excellent service ... always friendly voices at your end.
He was wonderful. All sorted now as long as I can remember everything…..he really knows his stuff.
-Jennifer K., Nortrax Canada
The customer service you provided was the best I have experienced in the recent past. As I have told you before, the measure of a company is the customer service they provide when things go wrong and you have certainly passed the test. Your example has been shared with my friends and relatives.
- Lorrie G.
Steve was very good. Always had a smile, patient and level headed when they ran into a difficult wiring situation. -Mr. McLeod, North Bay
This is just a courtesy e mail to let you know how please we are with Steve, very professional. Reg is still in awe: the corners and spaces Steve got into makes it look like the house was built around the security system.
We are very pleased with his workmanship and knowledge of the whole system.
- R & L Plante
The guys did an amazing job, and the system works perfectly. Everything that you said would happen did -- exactly as planned.
I recommend you or the guys to anyone.
Thank you again very much!!!
- Marcus T, Sudbury
I have nothing but good things to say about your technician who installed our Card Access. She was very detailed and meticulous with her work and also very polite and courteous on the job site. I enjoyed dealing with you very much - Mike R, Sudbury
Just a note of thanks to your team for a successful upgrade of our Kantech card system at the Municipality of West Nipissing town hall on Wed Nov 2. Dave Sartori was very professional and courteous in his onsite work with us and it was a pleasure working with him yesterday. We ran into a few snags regarding network communications and building cabling but Dave was able to resolve these issues quickly through his experience and Kantech support. The system is working flawlessly and there was little to no disruption to our operations yesterday. Thanks again for your support!
-Kevin Yarosh, Corporation of the Municipality of West Nipissing
"I was very impressed with the excellent level of service I received from your team at True Steel.
Firstly, Rick made time on his shedule to meet with us ASAP for we had a break in close to our home and I was very nervous. He sold us a system which a believe meets all our needs. He made us feel like we were in excellent hands and I trust that we are.
The installation was done by Steve Szydlik and Emmet and I have nothing but very goods things to say. Steve is very professional, knowledgeable and accomodating. He spent time explaining the system to me and was very patient in answering all my questions.
If the system is anything like the staff I dealt with at True Steel, I believe that we will be well taken care of.
Many thanks for providing your customers with an amazing staff!" -Kim A, North Bay
"I recently purchased an alarm system from your company and felt I should tell you about the experience. My sales representative was Glen Anderson. He did a fine job in designing the system to meet my needs and was very professional. It was a pleasure to deal with him.
Steve Szydlik performed the installation and did an exceptional job. He was patient and a pleasure to deal with. His workmanship was unbelievable. Once the system was installed, Steve did not give me the impression that he was in a rush to get out the door to his next job. He genuinely wanted to ensure that all of my questions were answered. In order to ensure that I understood how the system worked he explained everything twice. Steve is a phenomenal young man. If he were in my line of work (mechanical engineering), I would hire him in a New York minute. Having him in my house and speaking with him was a pleasure.
My alarm system purchase from True Steel Security has been great from start to finish. I would recommend your company/Steve to anyone." - Gary Robins